Refund policy

Last updated: June 2025

At TQDR, we take pride in the quality of every piece we send out. If something is not right, we are here to help. Please read this policy carefully before requesting a return or refund.

Return Window

You may request a return within 7 days of the delivery date. Requests submitted after this window will not be accepted. We strongly recommend inspecting your order as soon as it arrives to raise a timely request if needed.

Eligibility Conditions

To qualify for a return, the item must meet all of the following conditions at the time it reaches us:

• Unused and unworn — the item must not have been worn outside of a brief try-on
• Unwashed — the item must not have been laundered or dry cleaned
• All original tags must still be intact and attached
• Original packaging must be in good condition
• No stains, tears, odours, or customer-caused damage of any kind

Returns that do not meet these conditions will be rejected and the item will be shipped back to you at your cost.

Non-Returnable Items

The following are strictly not eligible for return regardless of condition:

• Items purchased during a sale, flash sale, or promotional event
• Items purchased using a discount or coupon code
• Items that have been worn, washed, or altered after delivery
• Items returned without original tags or packaging
• Items for which a return request was raised after 7 days of delivery

How to Initiate a Return

To start the return process, email us at Tqdr.in@gmail.com with the subject line "Return Request – [Your Order Number]". Your email should include:

• Your full name and registered email or phone number
• Your order number
• The name and size of the item(s) you wish to return
• A clear reason for the return
• Clear photographs of the item(s) and its original packaging

Our team will review your request and respond within 2–3 business days. Please do not ship the item back before receiving written confirmation from us, as unauthorized returns cannot be processed and may be refused.

Refund Process

Once we receive the returned item, we will inspect it and notify you by email regarding approval or rejection of your refund. If the return is approved, the refund will be credited to your original payment method within 5–7 business days. Please note that processing timelines can vary depending on your bank or payment provider and may take a few additional days to reflect in your account.

If the return is rejected (e.g., item shows signs of use or is missing tags), we will inform you of the reason and the item will be sent back to you. No refund will be issued in such cases.

Size Exchanges

We offer size exchanges subject to stock availability. If you wish to exchange an item for a different size, please contact us at Tqdr.in@gmail.com before shipping anything back. We will confirm availability and guide you through the process. Exchanges are only possible if the item meets the same eligibility conditions as a standard return.

Defective or Wrong Item Received

If you receive an item that is defective, damaged in transit, or not what you ordered, please notify us within 48 hours of delivery by emailing Tqdr.in@gmail.com with clear photos of the issue. In verified cases, TQDR will cover the return shipping cost and provide a full refund or replacement at no additional charge to you.

Return Shipping Costs

Unless the return is due to a defect or an error on our part, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as TQDR is not liable for items lost or damaged in transit during a return. Keep the shipping receipt until your refund is confirmed.